-
Once you’re set up online by registering your account, you can log in to view all your account details.
Once you’re set up online by registering your account, you can log in to view all your account details.
You can visit our Customer Care page to find all of our contact information, including phone numbers, live chat, our mailing address and our hours of operation.
Once you create your online account, you can find the status of your enrollment by logging in. You can also get an enrollment status update by calling our Customer Care Center at 1-877-455-4674 daily from 7 a.m. to 10 p.m. CST.
Please go to your Account Log On and click on “Forgot your username?” or “Forgot your password?” depending on which one you need. You will need the email address associated with your Discount Power account to retrieve your username, and you will need the username associated with your Discount Power account to retrieve your password.
Discount Power is a retail electricity provider. If you live in a deregulated area, you can shop for your own electricity plans with suppliers like us to find the right rate and plan for you.
Your local utility is responsible for transmitting, connecting and disconnecting electricity to your home and reading and maintaining your home's electric meter. The utility also maintains the lines and other equipment used to transmit electricity to your home.
The local utility assigned to your service area maintains all the poles, wires and lines that transmit electricity to your home. To report a power outage, please contact your local utility company.
Please contact us at 1-877-455-4674 daily from 7 a.m. to 10 p.m. CST for information regarding notifying your TDSP of your condition.
Notice — Certain customers may be eligible to apply for the following designations based on their medical status or the nature of the business:
You can apply for the applicable designation, which affords certain protections. Please contact Discount Power for more information. Critical Care Residential Customer and Chronic Condition Residential Customer designations require an application your physician completes and submits to your transmission and distribution utility (TDU) on your behalf. Critical Load Public Safety Customer and Critical Load Industrial Customer designations require you to complete an application with your TDU:
Please note that these statuses do not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, the customer must make arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.
Yes, our 90 Day Satisfaction Guarantee allows you to make a plan change so you can be confident in your choice. If the electricity plan you choose isn't the right fit, you can switch to another Discount Power plan within your first 90 days of enrollment with no early termination fee. If you are within the first 90 days of your contract, call 1-877-455-4674, and we'll be happy to help you change your plan.*
Typically, your renewal will take effect in the billing cycle after your current contract has expired.
You will always be able to find you current contract expiration date on your account statements or by reviewing your account’s plan details by logging in at Account Log On.
You will receive a notice from us alerting you of the action that needs to be taken. Notices will come via the USPS mail as well as email and text notifications.
When you receive a renewal notice via USPS, text or email, feel free to contact us at 1-877-455-4674 Monday through Friday from 8 am to 5 pm CST or follow the links provided in the renewal notices. You can also renew through your My Account at Account Log On.
Signing up is quick and easy with our online enrollment.
If you're starting service at a new location, your service can begin within 1 to 3 business days after you sign up. If you're switching from another provider, your service with us will begin in less than 10 business days after you sign up. You may be required to satisfy certain requirements, such as paying a deposit or providing valid ID, which could delay your start date. You are also able to select a specific start date for your electricity service to begin with Discount Power, if preferred.
Switching your retail electric provider will not interrupt your service. Your current local wires company will still deliver your electricity as it does today, with the same power lines and service trucks.
You won't have an early termination fee if you are on our variable-price, month-to-month plan. If you are on one of our fixed-price, term plans, we buy electricity to serve your account before you use it; therefore, if you terminate your contract early a cancellation fee may apply.
We accept payment by check, bank draft or credit card. You can also set up your automatic payment by credit card or bank draft. We accept MasterCard, Visa and Discover.
You will be notified during online enrollment if a deposit is required. If one is required, it was assessed based on your credit score. One may also have been assessed if we were unable to identify you with the credit bureau. Using your social security number is the easiest form of identification.
If it has been determined that a deposit is required for your account, your enrollment will be placed on hold until your deposit requirement is met. You can pay your deposit during online enrollment, through our online account manager, or by calling us at 1-877-455-4674 Monday through Friday from 8 am to 5 pm CST. If you qualify for LITE-UP, the low income telephone and electric utilities program, your deposit can be paid in two (2) installments. Please contact us for additional information by phone or email at service@discountpowertx.com.
You can start electric service with Discount Power on the same day in most occasions.1 You can also select a move-in date up to 60 days out in the future when you are planning your move.
We will let you know if a refundable deposit is required during the signup process. If so, you’ll need to satisfy the deposit requirement before your service can begin.
No. Your new address information will automatically show up when you log in to your account at Account Log On.
No. Your stop and start dates do not have to be the same, but we do recommend that you make sure that you always have electricity service at one location and not have any gaps in service.
You will still need to submit an enrollment so that we can establish service in your name. Otherwise, the electricity can be turned off at any time based on the previous tenants move-out request, and you may be without power.
* Discount Power’s retail electricity customers who are enrolled in a qualifying electricity plan have a one-time opportunity to change to a different qualifying retail electricity plan option, within 90 days of the beginning of their enrollment, without incurring an early termination fee. Terms and conditions apply.
1Same-day service is offered Monday through Saturday (except on holidays), where an existing standard "smart" meter is in place. For move-ins (including transfer of service), Requests processed after 6 PM Central Time will be connected the next business day. For switches, requests processed after 5 PM Central Time will be connected the next business day. Permit and enrollment requirements must be met before a request can be processed (examples can be found here). Additional charges may apply based upon your TDSP.